Privacy Policy

Park Privacy & Policies

Please read carefully before your visit to Dubai Miracle Garden

Park Instructions

Dubai Miracle Garden is an eco-friendly environment. Please help us maintain cleanliness by using the trash bins provided.
Bringing food and drinks inside the garden is strictly prohibited as it may attract ants, spiders, and butterfly predators.
Do not leave belongings unattended. Management will not be responsible for any lost items.
Butterflies rest on leaves and pathways — please watch your step and do not disturb them while they are feeding.
Photography is allowed; however, please ask staff for assistance when needed.
Children must be supervised by parents/guardians at all times.
Touching butterfly wings is prohibited. This helps them live longer.
Do not cross restricted areas to avoid potential damage.

General Terms & Conditions

Online ticket resale is prohibited. Tickets purchased via resellers are invalid.
Promotions cannot be combined with any other offer.
Any cancellation received less than 48hrs prior to arrival will incur full charge (only 5% processing fee applies before 48hrs). No-show = no refund.
People of Determination and children below 3 years old enter free.
Government-issued photo ID may be required as proof of age.
Removing, altering, or defacing tickets will invalidate them.
Tickets are valid only for the date printed on them.
Management may search ticket holders for prohibited items (food, drinks, bottles, large bags, controlled substances).
Professional cameras, detachable lenses, tablets, and laptops are strictly prohibited.
The ticket holder assumes all risks associated with the visit including injury, loss, or damage.
Food & beverages purchased outside are not permitted.
Duplicated, resold, or misused tickets will be cancelled immediately.
Management reserves the right to evict guests for inappropriate conduct or security concerns without refund.

Privacy Policy

This Privacy Policy ensures a safe and pleasant experience for all visitors when interacting with Dubai Miracle Garden’s content, products, and services.

Information We Collect

We may collect personal data including name, company, gender, occupation, contact details (phone, email, fax, P.O. Box, etc.), depending on the activity. Correspondence via email may also be stored for record purposes.

How We Collect Information

Information is collected when you register online, purchase tickets, join newsletters, attend events, give feedback, or interact with us via phone, SMS, email, social media, or in person at reception areas.

Use of Information

Information is used for administration, service fulfilment, ticketing, and communication regarding updates, events, or promotions. We do not sell or lease personal data to third parties. Information may only be shared with government bodies or trusted partners when required by law.

Data Security

Your personal data is stored in secure systems with encryption to prevent unauthorized access. Credit/debit card details will not be stored or shared.

Cookies

Our website uses cookies to improve user experience and analyze traffic. Users may disable cookies in their browser, but some features may not function properly.

Payment & Refund Policy

We accept Visa and MasterCard payments in AED.
No services will be provided to OFAC-sanctioned countries per UAE law.
All tickets purchased are non-refundable. Invalid or expired tickets will not be accepted.

Policy Updates

Dubai Miracle Garden reviews its policies regularly. Updates may be made, and continued use of the website/services confirms acceptance of changes.